Return & Refund Policy
Bullion is a rate-linked commodity — here is exactly what can and cannot be returned. Last updated: 1 October 2026.
Eligible returns
Unopened, hallmarked coins and bars may be returned within the window printed on your invoice of delivery for a refund, subject to the rate difference between order-day and return-day bullion prices, minus making charges and shipping.
Not returnable
Silver items cut/opened, personalised or engraved pieces, and any product whose hallmark/tamper-proof seal is damaged. Damaged goods received must be reported with unboxing video within 48 hours.
Refunds
Approved refunds reach the original payment source in 5–10 working days (gateway timelines apply). COD refunds are paid via UPI/bank transfer after KYC recheck.
Rate difference
Because bullion prices move, a return processed when rates are lower than your purchase rate is refunded at the lower of (order value, current buy value) — and vice-versa you are not charged extra if rates rise.
How to start
WhatsApp your order ID to https://wa.me/919162978910 or call +91 9162978910. We arrange insured reverse pickup where available.
Questions about this policy? Email pmj.gold@outlook.com or WhatsApp +91 9162978910.
